DOMESTIC SHIPMENT POLICY
Le Bon International (Macau) aims to deliver your order as quickly as possible. Purchased items will be deliver within 5 business days with our delivery team. Customers must present to sign the parcel.
We only deliver items out Monday through Saturday. We offer FREE delivery (Single Location Only) for purchases over HKD 1,000 for Macau, HKD 1,300 for Taipa, and HKD 2,000 for Coloane. For orders under the certain amount, the delivery charge will be HKD 100 for Macau, HKD 130 for Taipa and HKD 200 for Coloane.
Delivery service is limited Macau, Taipa and Coloane commercial and residential address only, Delivery is not available to restricted areas.
Delivery service of 12 bottles or above is only available to the addresses with lift service. In the event of a lift breakdown, Le Bon International (Macau) has the right to make arrangements to deliver the goods at another time.
Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time. It is the responsibility of the customer to notify Le Bon International (Macau) immediately of any change to their delivery address. If customer is not available to accept delivery at the nominated delivery time, or refused to sign for the delivery. Le Bon International (Macau) has the right to refuse to deliver the parcel and charge additional delivery fee for next delivery.
If customers require any special services for your items, please include a note with your order so that we can accommodate you.
If your parcel clearly shows signs of damage or leakage at the time of delivery. It should not be accepted and please return the goods to us.
INTERNATIONAL SHIPMENT POLICY
Le Bon International (Macau) ship internationally to most countries via DHL or other international carrier companies. However, we are welcomed customers to suggest or provide other carriers for delivery. International orders usually take two to three (2-3) weeks to arrive depending on the destination and customs processing. As we will try our best to ensure the packages are delivered in a timely manner, but shipping times may vary depending on the destination. We have no control how long it will take to arrive and no control over whether or not your package is delayed in your country’s custom office. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.
Your shipping options and cost will be outlined at the time of checkout. Shipping costs will be calculated in accordance with the total weight of your order. You may track your order via the DHL or other international carrier companies’ website after your order has shipped. Upon shipping you will receive a confirmation email with the details of your order. order.
*Friendly Reminder: Orders shipped outside of Macau, are subject to regular customs duties and fees levied by the destination country. Le Bon International (Macau) is not responsible for any charges that are incurred from destination countries’ custom. Any additional charges for customs clearance are considered outside of our control and Le Bon International (Macau) cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.
If you still have not received your purchase after Twenty-One (21) business days, please notify and include your order date and Transaction ID.
A Signature is “always” required on delivery. If customers are not going to be at your residential, Le Bon International (Macau) can arrange to delivery to your commercial address. Le Bon International has no control on DHL service. If the delivery driver leave your order in a safe place or with a neighbor. Please note the parcel will not be insured against loss or damage and Le Bon International (Macau) will not take any responsibility for this issue.